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Frequently Asked Questions
We've compiled a list of answers to common questions.
None, all you need is your Computer, browser and internet connection. DECOL24 is a web based system.
Minutes after the application process has been completed. Please keep in mind that the workflow can be customized based on your needs.
DECOL24 uses Two-Factor Authentication (2FA) which helps you access your accounts more securely, especially while viewing sensitive information. Because passwords can be forgotten, stolen, or compromised, 2FA is an additional security step that helps protect your account by making it harder for other people to break in.
Our focus is on incrasing collectors productivness and efficency. The system is simple and easy to use. We also provide more detailed training to the administrative part of the system and hand hold you for the initial start up period at no additional cost.
There is no limitation with regards to this.
Not only can your clients see their accounts; you control the level and type of information that you feel is appropriate for your clients to see. In addition, your clients can enter new accounts due for collection at any time. The is an option for bulk upload of cases as well.
You can send you an email and an agent will come back to you immediately with a quatation.
Yes, you may access the system from anywhere, anytime around the world. We can also restrict account access by location and device.
None, you get the benefits of all new upgrades and updates at no additional cost to you.
Absolutely! We encourage our users to set their clients up with a Client Portal. That way your clients are able to sign into their own accounts and submit new accounts to you.
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